You can find all delivery options both on the Deliveries and returns page and at the checkout.

You can estimate the delivery price at checkout by entering the destination country and your postal code.

We deliver to all EU countries, excluding destinations where transport companies currently do not deliver.

When placing an order for Åland, remember to change the country/region to Åland in the delivery information, only Finland is selected by default.

You can see the up-to-date delivery prices for each country at checkout or on our deliveries and returns page.

Orders for Sweden are made on their own page.

Yes, gift cards can be used both in the online store (yeppo.fi / yepposoonsoo.com) and in stores in Finland (excluding the Oulu xGodies store).

If you have any questions about gift cards, or issues with their use, you can also contact our customer service at info@yepposoonsoo.com.

In the online store, you can enter the code of a digital and physical gift card at the checkout in the Discount code or gift card field.

Also, the system says my account can't be found, so I can't even change my password. What do I do?

You probably haven't activated your account. Activate your account from the email that was sent to you when you first created an account and/or placed your first order.

If you can't find the confirmation email, check your junk mail as well, and if the message is still not found, send us a private message on Instagram or an email to info@yepposoonsoo.com, and we'll send you the activation link again.

The discount code is entered at checkout after the information has been entered. Note! The comment section is not for the discount code.

We put top it off products with every order. Their number and type varies from campaign to campaign.

We reserve the right to supply top it off products with the number set by the current warehouse situation. If the customer misuses the free gifts that are automatically added to the online store order, we reserve the right to cancel the entire order or deliver only the amount we deem correct.

Once you have received the order confirmation, our warehouse will start processing your order immediately. For this reason, orders cannot be changed after you have completed the purchase process and received the order confirmation.

This also applies to pick-up point changes, so please be careful when you place your order that you choose the pick-up point that is best for you, because we cannot change them afterwards. We cannot influence it if the selected pick-up point is full and the transport company has to deliver the package to a replacement point.

Yes!

Orders are delivered wrapped in tissue paper and in environmentally friendly brown cardboard boxes, both of which can be recycled as cardboard waste.

You can choose the store pickup from any Yeppo store in Finland, except not from the Oulu xGodies store.

Your order is normally available for pickup at the store within 1 business day, but during promotional periods, orders are available for pickup within 1-7 business days.

For products available in the store, pickup from the store is also offered as a delivery method. This delivery method is only available if all the products in the order are found in the selected store's assortment. You can see the store's availability status on the product page.

For one order, you cannot choose both products delivered from the online store's stock and products picked up from the store; in that case, you must make two separate orders.

The order will be held for 14 days from the moment we have sent you a notification that the order is ready for pickup.

If the order is not picked up within the specified time, the customer is considered to have canceled the contract.

We hand over your order in exchange for an order confirmation, so you can give / put the order confirmation to your family member or friend, and we will hand over the order to them in return.

When your order leaves our warehouse, you will receive a confirmation message, where you will find a link to track the order.

There is often a delay in tracking events being updated, and the first events are registered in the tracking only one day after the message arrives.

You can also track your order from the transport companies' own tracking portals, such as the OmaPosti application or by logging into your Yeppo customer account. You can also track your order with the tracking code found in the shipping message on the transport companies' own websites.

If you can't find the shipment confirmation message in your email, remember to check your spam folder as well.

Our warehouse packs and ships orders on weekdays; Monday through Friday. Normally, the products are collected and sent from our warehouse within 1-2 business days, usually already on the day of the order!

After shipping, the delivery time depends on the shipping company and the delivery destination. See delivery time estimates here.

Unfortunately, once the order has left back to our warehouse, we cannot do anything about it. You can place a new order in our online store and we will automatically refund the original order (excluding possible shipping costs) when it returns to our warehouse. We charge a handling fee of €6.99 for returned shipments.

If your order takes an exceptionally long time to ship (more than 3 business days), please contact our customer service at info@yeppo.fi, and we will check and, if necessary, correct the matter as soon as possible.

Sometimes our warehouse can be overcrowded, so our collection times are longer than usual. We always inform you about this on our homepage, and you can also find the up-to-date estimated product collection time in the order confirmation.

However, if we have already sent the order from our warehouse, but the tracking of the order has not been updated, it may be that the transport company has picked up your order, but tracking has not been activated or the package has been unloaded.

We are very sorry for our mistake! Send us an email info@yepposoonsoo.com. Add your order number and a description of the error or deficiency in your message to your message, and we will correct the situation as quickly as possible.

We send part of the orders in letter-sized shipments, in which case this is delivered from the mailbox or the door. Please also check your mailbox, if you have one.

If you still can't find your shipment, please send us an email at info@yepposoonsoo.com or a private message on Instagram, and we'll check the status of your order. If necessary, we will make an official clarification request to the transport company. In unclear situations, the settlement process of transport companies may take up to a week or two.

Yes.

We import our products directly from brands or Finnish creditable importers. We make sure that the purchasing chain is as transparent and short as possible, so we can ensure that you always receive safe and fresh products.

Yes, it is. We do not give your information to third parties and we only use safe payment methods and platforms such as Paytrail, Klarna and PayPal, which ensure that all your information is protected.

On the website, you will sometimes see sold-out products, so that our customers can get to know the selection better and make the right purchase decision.

For sold-out products, you can order an email notification when the product is available again. This does not apply to products in the outlet section, which are on clearance sale and will no longer be added to the selection.

However, some products may be out of stock often or for a long time. Products that often sell out may be bestsellers and the importer or even the manufacturer simply cannot always provide us with a sufficient amount of the product. We try to buy in a large enough quantity of the most popular products, but this is not always possible.

Products that have been out of stock for a long time are often due to the fact that either the product is being renewed or it is not available at the official importer. Yeppo & Soonsoo only orders products from reliable importers, which is why we sometimes have to wait longer for the next batch.

Yeppo & Soonsoo is a Nordic company that originates from Finland. Our warehouse is also located in Finland, in Vantaa.

Read more about us.

At the moment, we only offer full-time and at the same time permanent positions, due to the demanding nature of the work. You can find our open positions from here.

Sometimes we also have limited TET places available. We want to be able to properly guide you in familiarizing yourself with working life and at the same time, of course, serve our customers, which is why we are not always able to offer a TET place. Ask about a possible TET place directly from our stores.

Unopened (the packaging must also be unopened) and unused items have a 14-day right of return (excl. jewelry). Check out our return policy On the Deliveries and returns page.

When you want to return your order, contact our customer service info@yepposoonsoo.com. We will send you a return code with which you can return your shipment. If you have bought your products from Yeppo's brick-and-mortar store, you must return it to the store.

For all returns made by mail, we charge €6.99 handling costs. Products can also be returned free of charge to any Yeppo store. In addition to the possible return costs, we will charge the original delivery costs if the possible free delivery limit is no longer met after the return. This also applies to returns to stores.

You will receive the money for the return 14 days after we have received your return.

Please note that for a normal return (not a defective product) we will deduct the return costs and any original shipping costs. Read more about return policies on the Deliveries and returns page.

In our online store and in our brick-and-mortar stores (excluding stores in Oulu and Sweden) we have a loyalty program that allows you to collect stamps and earn benefits.

Read more via the link.

At the moment, our loyalty program is only available in our stores in Finland (excl. Godies x Yeppo & Soonsoo store in Oulun).

ReceiptHero's purpose is to speed up your transactions in our store and secure the safe use of your data, which is why we no longer process your customer data in any way in the store and thus cannot add points manually.

For this reason, points are not accumulated if you pay for your purchase in cash.

Shopping center gift cards are also valid in Yeppo's stores. Currently, for example, Jumbo, Seppä, and Tripla shopping centers offer gift cards.

Jos toivelistasi on tyhjä, vaikka tiedät tallentaneesi sinne tuotteita, varmista että olet kirjautunut sisään. Tarvittaessa tyhjennä selaimen välimuisti ja yritä uudelleen.