Frequently asked FAQ

Below you will find answers to frequently asked questions.

The discount code is entered at checkout after the information has been entered. Note! The comment section is not for the discount code.

You can find delivery options both on the Delivery and returns page and at the checkout. You can estimate the delivery price at checkout by entering your postal code.

We deliver to Åland! Remember to change the COUNTRY/REGION -> Åland (Finland is set by default) in the delivery information.

Your order may be ready in as little as 5 minutes! It usually takes a maximum of 2 business days, depending on the availability of the products. Please send us an e-mail or a message on Instagram if you are in a hurry with your order.

During big sales, pick-up orders can also take a little longer. Please be patient, as our team will do their best to get your order as quickly as possible. 

Orders placed during the weekend are usually not packed until the following Monday, please note this when placing the order. 

The order is kept for 14 days from the moment we have sent you an e-mail about the completion of the order.

You can find our stores in Helsinki (Mall of Tripla and Forum), Vantaa (shopping center Jumbo), Tampere (shopping center Ratina), Raisio (shopping center Mylly), Jyväskylä (shopping center Seppä) and Espoo (shopping center Iso Omena).

You can find more detailed locations of the stores on the store page.

The best way to track your order is from the couriers' tracking applications or by logging into your account and checking your tracking code. We will also send the tracking code to your email (check spam).

We send part of the orders as letter-sized shipments, in which case this is delivered from the mailbox or the door. Please also check your mailbox, if you have one. If you still can't find your shipment, please send us a DM on Instagram or an e-mail, and we'll check the status of your order at Posti. We make an official clarification request to Posti, which may take up to two weeks.

No problem! We will send your order back to you as soon as it has reached us. However, we will charge the new shipment fee on top of the original.

We are very sorry for our mistake! Send us an email or private message on Instagram with your order number and a description of the error or deficiency in the order, and we will correct the situation as quickly as possible.

If there are no pre-order products in your order, but it is still delayed, please contact our customer service and we will check and fix it as soon as possible.

It may be that the courier has picked up your order, but tracking has not been activated or the package has been unloaded from delivery yet. Contact us, we will find your order faster together!

If the order contains pre-order products, the entire order will be sent when the pre-order products are available in our warehouse.

If the pre-ordered product has arrived earlier than we had originally announced, it may also leave us earlier than announced.

On the product pages of pre-ordered products, we try to indicate as precisely as possible when orders containing the product in question will start to be delivered.

If the order has pre-order products, the order will be sent in its entirety when all the products are in our warehouse.

If you want to receive the other products in the order earlier, you can pay separate shipping costs, and we will send the first part of the order first. Contact our customer service, where you will be better advised with your particular case.

You will receive the money for the return 14 days after we have received your return.

Please note that for a normal return (non-defective product) we will deduct the return costs and possible original shipping costs. Read more about return policies on the Deliveries and returns page.

Unopened (the packaging must also be unopened) and unused items have a 14-day right of return. Check out our return policy on the Shipping and returns page.

When you want to return your order, contact our customer service We will send you a return code with which you can return your shipment. If you have picked up your order from Yeppo's brick-and-mortar store, you must return it to the store. 

Yes, it is. We do not disclose your information to third parties and we only use safe payment methods and platforms such as Paytrail and PayPal, which ensure that all your information is protected.

Yes! We import our products directly from brands (e.g. Round Lab, Beauty Of Joseon, Cell Fusion C, Peripera, Laneige, Romand, Abib, Manyo, Goodal, Bbia & Eglips, etc.) or from Finnish credit importers. We make sure that the purchasing chain is as transparent and short as possible, so we can ensure that you always receive safe and fresh products.

Yeppo&Soonsoo is a completely Finnish online store (except for the products themselves, of course). Our warehouse and offices are located in Helsinki.

We organize a lot of different campaigns, events and sales both in stores and in the online store, so you should keep an eye on these. By subscribing to Yeppo's newsletter and following our social media channels, you will be the first to know about our campaigns.

In addition, when you become a loyal customer either in the online store or in the store, you will immediately receive a discount code for normal-priced products.

We hand over your order against the order confirmation, so you can send the order confirmation to your family member or friend, and we will hand over the order to him.

We pack and ship orders from Monday to Friday, we usually pack orders within one business day. During big sales, such as Black Friday, it takes longer to pack orders.

After shipping, the delivery time depends on the shipping company, usually in southern Finland the delivery time is 1-4 business days and in northern Finland 3-7 business days.

From here from the link you will find all the questions and answers related to the loyal customers of the online store.

From here on the other hand, you will find information about the loyal customers of our brick-and-mortar stores.

ReceiptHero's purpose is to speed up your transactions in our store and to secure the safe use of your data, which is why we no longer process your customer data in any way in the store and thus cannot add points manually.

For this reason, points are not accumulated if you pay for your purchase in cash.< /p>

On the website, you will sometimes see sold-out products, so that our customers can get to know the selection better and make the right purchase decision. For sold-out products, you can order an email notification when the product is available again. This does not apply to products in the outlet section, which are on clearance sale and will no longer be added to the selection.

However, some products may be out of stock often or for a long time. Products that often sell out may be bestsellers and the importer or even the manufacturer simply cannot always provide us with a sufficient amount of the product. We try to buy in a large enough quantity of the most popular products, but this is not always possible.

Products that have been out of stock for a long time are often due to the fact that either the product is being renewed or it is not available at the official importer. Yeppo&Soonsoo only orders products from reliable importers, which is why we sometimes have to wait longer for the next batch.

Currently, Jumbo and Tripla shopping centers offer gift cards. Both of these also go to Yeppo stores.

Also, the system says my account can't be found, so I can't even change my password. What do I do?

You probably haven't activated your account. Activate your account from the email that was sent to you when you first created an account and/or placed your first order.

If you can't find the confirmation email, check your junk mail as well, and if the message is still not found, send us a private message on Instagram or an email to, and we'll send you the activation link again.

At the moment, we only offer full-time and at the same time permanent positions, due to the demanding nature of the work. We also have limited TET places, because we want to be able to guide you in TET and serve customers at the same time. Ask about a possible TET place directly in our store.

We put top it off products and samples with every order. Their number and type varies from campaign to campaign.

See all our shipping methods here.


Unopened products* have a 14-day right of return.
You can also pick up your order from the store (pick up).

Payment methods

Safe payment methods, e.g. Klarna and Mobilepay.