Shipping & Returns
SHIPPING POLICY
TOIMITUS
Emme peri toimituskuluja, kun tilauksesi vähimmäisarvo on yli 50 euroa. Alle 50 euron tilauksista tulee vain 3,99 euron toimitusmaksu.
Pakkaamme tilauksesi rakkaudella ja lähetämme tuotteesi yleensä jo tilausta seuraavana arkipäivänä. Teemme aina parhaamme, jotta sinun ei tarvitse odottaa lahjaasi itsellesi tai rakkaillesi yhtään sen kauempaa. Suomessa lähetykset ehtivät perille yleensä 5 arkipäivän sisällä tilauksesta ja joskus jopa seuraavana arkipäivänä. Seurantakoodin tarkistat kätevästi Omaposti-sovelluksesta.
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Huomioi, että johtuen COVID-19:sta Postin palvelut voivat olla ruuhkautuneet, mistä johtuen toimituksessa voi kestää tavallista enemmän.
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Tarra-, sukka- koru- ja maskitilaukset toimitetaan usein XXS kokoisessa lähetyksessä, joka tulee suoraan kotiisi postiluukusta. Voit tarkistaa lähetyksesi myös postilaatikostasi.
DELIVERY
We don’t charge any delivery fees when the order is over 50 euro. On orders below 50 euro, we charge only 3.99 euro.
We prepare and pack your order with utmost love and send the products usually on the next weekday. We always do our best for you not to have to wait. In Finland, It takes usually a maximum of 5 weekdays for the order to arrive to you. Please note that the tracking code don't come separately and you can use Omaposti to check the shipping.
Please notice that due to COVID-19 the delivery through Posti might take longer than usually.
Return & Exchange Policy
In case you want to return some of the products you ordered, you must inform us within 14 days from the day you received your order. You can do this by sending an email to or visiting the Yeppo/Soonsoo shop which is located in the Mall of Tripla. Please remember to include your order number. The order will be refunded only if the product is undamaged, unused and in the original package. Opened or used products cannot be returned.
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Once you have informed us about the return, you have 14 days time to return the products. After we have received the products and confirmed that they are in good condition, we will refund the order in 14 days. We will send you an email to inform about handling the matter. Payment will be refunded via the same method you used for paying the order. The return is free for you.
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If you have received a faulty product, please inform us via email and wait for instructions before returning the product. When returning faulty products, we cover all the shipping costs. In case you need any further assistance regarding our return and refund policy, please contact our customer care.
EsTONIA, SWEDEN, DENMARK and other countries
DELIVERY
Our items can be delivered to Estonia, Sweden & Denmark. The shipping cost is charged as a flat rate (19.99 €). The shipping is free when the order is over 200 euro.
We prepare and pack your order with utmost love and send the products at the latest on the next weekday. We always do our best for you not to have to wait. In Estonia, Sweden and Denmark, It takes a minimum of 5 weekdays for the order to arrive to you.
If you are from any other country and you would like to make a purchase, please contact us in chat and we will customize you your own delivery option. Please also tell us the products you are ordering as we need to know the weight of the parcel.